This a common problem for online application

Online application

1) Only accept biometric passport version only (microchipped)

2) Only accept biometric MYKad version only (microchipped)

3) Does not accept any change of address, name or other details - it can only be done manually at the counter

4) Does not accept application when the passport already expired

5) Only accept application with the passport about to expire within 6 months

P.s Other than those above there is possibility that the system is in maintenance or upgrade procedure